By Ingrid Bens
From Ingrid Bens, the writer of the best-selling ebook Facilitating with Ease!, comes the next-step source for undertaking leaders, managers, group leaders, lecturers, and different facilitators who are looking to hone their talents with the intention to take care of complicated events. complex Facilitation concepts is a box consultant that gives functional recommendations and strategies for operating with demanding daily occasions. those confirmed suggestions and methods are according to event gleaned from hundreds and hundreds of facilitated actions in companies of all sizes and in all sectors.Both beginner and pro facilitators who've had firsthand event designing and top conferences will make the most of this reality-based playbook. complex Facilitation recommendations is stuffed with the knowledge facilitators desire toBecome higher at diagnosing facilitation assignments and growing powerful strategy designsBroaden their repertoire of instruments to make impromptu layout alterations every time they're neededLearn to be extra resilient and assured whilst facing dysfunctional occasions and tough humans.
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Extra resources for Advanced Facilitation Strategies: Tools & Techniques to Master Difficult Situations
The Context: This is the organizational and cultural context that serves as the backdrop to the facilitation. This includes the history of the organization, its relative level of turbulence or stability, its current goals and strategies, its financial health, and its relationship with key stakeholders, plus various cultural elements such as dominant leadership style, the degree of empowerment given to employees, and trust levels. Failure to do sufficient research into the context is a major source of facilitation failure.
Who’s involved? What’s the history of this? Questions that clarify Are you saying . . Am I understanding that . . qxd 6/13/05 8:10 PM Page 35 Advanced Strategies Overview Questions that diverge 35 What would be the opposite of that? What would the competition do? Questions that reframe Can you say that in another way? Questions that link What else fits here? What comes to mind that is similar? When did this happen before? Questions that invite challenge Who sees it a different way? What would our competitors say?
In the past you’ve felt powerless to make interventions because you’re in a relatively junior position and are concerned about offending senior leaders. Since you don’t want to preside over a disastrous meeting, you start the session by engaging the group in a conversation about your role, saying something like: I want this to be a productive and worthwhile meeting for you. In order for me to do my job well today, I need to clarify some things with you. If I sense that people aren’t hearing each other’s points, for example, I want to make sure it’s okay for me to stop the conversation and get the parties to repeat each other’s key ideas to make sure all ideas are heard.
Advanced Facilitation Strategies: Tools & Techniques to Master Difficult Situations by Ingrid Bens